FSR (Federal Staffing Resources)
  • Baltimore, MD, USA
  • Contract

Network Support

Network Technician (Senior)


Duties: Add or exchanges externally connected PC accessories and data communications equipment. Troubleshoots LANs/WANs and provides problem resolution for PC and data communications hardware. Adds or replaces boards, batteries, disks drives, and other PC components. Installs cabling for networks such as LANs and WANs. Attaches, detaches, or exchanges LAN cabling to workstations, servers, network devices, telecommunications and data communications equipment. Works independently, may provide supervision and guidance to two (2) or more network technicians.


Education: An Associate's degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or Technical 'school certificate of completion in the data communications field including cable installation; or the equivalent military training. Two (2) additional years of specialized experience may be substituted for the required education.


General Experience: Seven (7) years of experience in a computer-related field.


Specialized Experience: Five (5) years of experience in the following areas: Installation, operation, and maintenance of data communication networks and devices.


Position Details:

Shall have at least three (3) years' experience in each of the following:

  1. Providing Tier 2-3 IT support to customers in a Service Desk environment regarding network troubleshooting.
  2. Troubleshooting PC end-to-end connectivity across an enterprise network.
  3. Microsoft Active Directory user and device management
  4. IP Address Management tools
  5. Supporting a networked IT systems environment, including protocols (TCP/IP), equipment, services (DNS, DHCP, IPAM).
  6. Configuring and supporting local and wide area networks.
  7. Installing and configuring CISCO network hardware.
  8. Cisco Certified Network Associate (Routing & Switching) preferred.



  • Manage and Administer DHCP server, creation of scopes, reservations, and exclusions as needed.
  • Manage and administer DNS servers, creation of address mapping records, canonical name records, and reverse lookup pointer records as needed.
  • Assign and document IP addresses for workstations/servers as needed.
  • Troubleshoot network connectivity on wired and wireless networks across locations.
  • Coordinate hardware refresh of network equipment on an annual basis.
  • Troubleshoot tickets escalated from the service desk regarding network issues.
  • Update and keep current IPAM (IP Address Management) tools in the enterprise for IP space.
  • Replace existing hardware and remove the hardware and transport to a specified location.
  • Liaison with network managed services provider WAN team for completing network configuration tasks, and project work.
  • Work in cooperation with the current contractors as well as other staff.
  • Attend internal staff meetings as requested.
  • Assist in the development of installation instructions/standard operating procedures for network hardware.
  • Other related duties as assigned by Division of Information Technology management.



FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 


FSR (Federal Staffing Resources)
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