FSR (Federal Staffing Resources)
  • Baltimore, MD, USA
  • Contract

  1. Answer Service Desk calls and log each call into the IT Service Desk system (presently IBM Maximo).
  2. Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
  3. Ensure that all workstations have current drivers, patches and security updates.
  4. Create/restore workstation images.
  5. Troubleshoot workstation network connectivity issues.
  6. Set up new workstations and printers to access the network.
  7. Deploy new state procured equipment and software to the existing network.
  8. Replace existing hardware/software and remove the hardware/software and transport to a specified location.
  9. Document moves/adds/changes in accordance with MDTA inventory and DGS policies/procedures.
  10. Troubleshoot issues regarding all hardware and software stated above.
  11. Install software/hardware on workstations.
  12. Work in cooperation with the current contractors as well as other MDTA staff.
  13. Attend internal MDTA staff meetings as requested.
  14. Update Service Desk requests on a daily basis.
  15. Assist in the development of installation instructions/standard operating procedures for applications.
  16. Other related duties as assigned by MDTA Division of Information Technology management.

Shall have at least three (3) years' experience in each of the following:

  1. Providing Tier 1 IT support to customers in a Service Desk environment
  2. Troubleshooting PC hardware and software in a Microsoft networked environment
  3. Microsoft Active Directory user and device management
  4. Repairing, installing, upgrading, and reconfiguring:
    • PCs
    • Laptops
    • Stand-alone and networked printers
    • Stand-alone and networked scanners
    • Modems
  5. Installing and configuring:
    • PC operating systems (at a minimum Microsoft Windows 7)
    • Server operating systems (at a minimum Microsoft Windows Server 2008)
    • Standard MDOT software (at a minimum all of the following): Microsoft Office 2013 Productivity Suite, Microsoft Outlook 2013 Email Client, McAfee Virus Scan, and Adobe Acrobat Reader
    • Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent
    • Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LANDesk



FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 


FSR (Federal Staffing Resources)
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