FSR (Federal Staffing Resources)
  • Baltimore, MD, USA
  • Contract

  1. Monitor industry standard service desk. Troubleshooting with end-user, triaging service tickets, routing to appropriate tier 2 and tier 3 support.
  2. Document and communicate information to develop templates based on user calls to the service desk manager. Assist service desk manager with documentation knowledge base, to include closing of tickets.
  3. Assist in enhancing documentation for tier 2 and tier 3 routing.
  4. Develop and maintain or assist in the development and maintenance of tier 1 documentation.
  5. Attend staff meetings, as well as other meetings, as required.

 

Helpdesk Specialist (Junior)

At least two (2) years of experience in the following technical areas:

Prior experience working in a helpdesk environment, using technical skills to resolve end user issues on a first call resolution basis.

Prior experience with troubleshooting applications like, Microsoft Office, Outlook, Active Directory, remote access

Prior experience using a knowledge base to identify and troubleshoot issues

Prior experience using a ticketing system to create, document, track and route tickets while adhering to service level agreements.

 

 

 


FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 

FSRpeople.com

FSR (Federal Staffing Resources)
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