FSR (Federal Staffing Resources)
  • Baltimore, MD, USA
  • Contract

IT Engineer - Telecommunications/ VOIP job in Crownsville, Maryland. 


IT Engineer - Telecommunications/ VOIP Job Overview:

  • Develops, operates and maintains various enterprise network phone systems.
  • Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.
  • Develop and implement scripts and utilities to automate system and application administration and maintenance tasks.
  • Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment.
  • Assessment team for developing a project assessment plan, if needed.
  • Develops a needs assessment document identifying skills/resources required to successfully implement the project.
  • Support the process of maintaining appropriate operating system software levels to ensure a secure and stable environment.
  • Participate in architectural and design decisions.
  • Participate in disaster recovery and business continuity planning and implementation.
  • Works on multiple project requests. Engage vendors of applications and systems to assist with best practice implementations and troubleshooting.
  • Participate in establishing effective and efficient governance policies to aid in the management and effectiveness of the service.
  • Coordinate system testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
  • Design, develop and support technology solutions that integrate ancillary tools with core enterprise systems in order to enhance the value and services to clients.
  • Work with the various district systems engineers to maintain current, stable and highly available systems architecture.
  • Research and provide guidance on new phone technology solutions focusing on increasing the effectiveness and efficiency of our clients business and educational processes.
  • Document work, including commenting code, preparing release notes, and updating end user documentation.
  • Write and document solution specifications.
  • Use configuration management tools, such as source code repository to ensure that work is both integrated into overall solution and backed up.


IT Engineer - Telecommunications/ VOIP Job Qualifications:

  • Bachelor's Degree from an accredited college or university in computer science or a related field
  • Six years of experience in enterprise system implementations, operations, and maintenance.
  • Five years' experience administering a large analog and digital phone system involving multiple remote locations (i.e. 100+ remote sites).
  • Customer service and support experience preferred.
  • Maryland Class "C" driver's license or equivalent required.
  • Possession of an industry-recognized network related certification (e.g., Cisco CCENT or CCT, CompTIA Network+) preferred.
  • Other combinations of applicable education, training, and experience that provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
  • Thorough knowledge of the principals and practices of planning, developing, implementing, and maintaining large enterprise phone and/or network systems.
  • General knowledge of business operations, processes and procedures. General knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
  • Thorough knowledge of project management and network planning. Thorough knowledge of computer systems, servers, Local Area Networks, Wide Area Networks, phone systems. And/or Internet systems. Knowledge of business and educational operations, processes and procedures.
  • Knowledge of computer systems, servers, Local Area Networks, programming and script development.
  • Knowledge of current Microsoft Windows operating system administration and industry best practices.
  • Skill in working with virtual servers such as VMWare, Hyper-V, and Cisco UCS
  • Skill in installing, configuring and maintaining IIS
  • Skill in project management and program planning.
  • Skill in working with construction contractors and vendors to interpret building
  • designs, site plans, and blue prints in order to ensure proper installation of data
  • and voice systems within buildings.
  • Skill in programming scripts and utilities to automate administrative and service oriented tasks.
  • Skill in evaluating technology and recommending network server configurations and architectures.
  • Skill in communicating to all levels of users.
  • Skill in maintaining documentation for network configurations, equipment and procedures, and analyzing, testing, and implementing architectural designs that support new and existing business applications.
  • Skill in the use of Microsoft Office productivity tools.
  • Excellent organizational skills.
  • Ability to create, articulate, document and execute a plan for completing a solutions development task, including component-level design and assumptions.
  • Ability to estimate level of effort to complete component-level tasks.
  • Ability to prioritize and multitask.
  • Ability to learn new languages, frameworks and development platforms.
  • Ability to establish and maintain effective working relationships.
  • Ability and willingness to work under the technical direction of a senior engineer or consultant.
  • Ability to work with little technical oversight on projects.
  • Ability to communicate technical issues, risks, and approaches to direct reports, peers, superiors, and clients.
  • Ability to engage client on client's domain level to provide feedback on business and technical issues, discuss risks, and offer alternative solutions.
  • Ability to work independently and follow through on assignments.
  • Ability to perform under various levels of urgency and meet deadlines.



FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 


FSR (Federal Staffing Resources)
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