FSR (Federal Staffing Resources)
  • Baltimore, MD, USA
  • Contract

Telecommunications Analyst job in Crownsville, Maryland! 


Telecommunications Analyst Job Overview:

  • Routine interaction with various Telecom providers, including Verizon, AT&T, Sprint, and Comcast
  • Participation in monthly Telecom provider status meetings for disconnects and invoicing issues
  • Reviews monthly telecommunication invoices for contract accuracy, filing of disputes, updating SharePoint files of inventories
  • Initiates service order requests to various telecommunications' carriers and interacts from order submission, installation to billing
  • Ability to navigate vendor portals for service reviews
  • Database cleanup of current inventories for telecommunication lines, circuits and equipment for schools and offices
  • Maintains and modifies existing and new databases, spreadsheets, and systems as needed
  • Resolves discrepancies, which may require extensive research, involved with purchase orders, invoices, and receiving confirmations
  • Confers with schools, offices, and vendors in an effort to resolve problems and answer questions regarding invoices, purchase orders, and payments
  • Escalation point for fixed/wired and wireless billing and disconnect discrepancies
  • Assists in gathering information and preparing budget and telecommunications
  •  reports and spreadsheets
  • Performs complex and specialized clerical duties in support of the IT Business
  • Management Office within the Department of Information Technology
  • Processes vendor account information and transactions as they relate to the budget, telecommunications and E-rate documentation
  • Ability to work unsupervised, self-starter with advanced communications processes


Telecommunications Analyst job qualifications, required knowledge, and skills:

  • Possession of a high school diploma or appropriate equivalent, plus 10 years of telecommunications and clerical experience
  • Personal computers and office software packages
  • Proficiency in Microsoft Office Suite; Word, Excel, PowerPoint, Access
  • Telecommunication processes and systems
  • State and telecommunication contracts
  • Office practices and procedures
  • Spelling, grammar, and arithmetic
  • Ability to establish and maintain effective working relationships
  • Ability to maintain confidential information
  • Analyzing and evaluating telecommunications documents
  • Operating personal computers, and peripheral office equipment
  • Providing routine information to telephone callers
  • Effective verbal and written communication skills
  • Excellent organizational skills
  • Ability to establish and maintain effective working relationships
  • Ability to maintain confidential information


FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 


FSR (Federal Staffing Resources)
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