FSR (Federal Staffing Resources)
  • Colorado Springs, CO, USA
  • Full Time

Patient Appointment Clerk (PAS) job in Colorado Springs, Colorado. 


  • Civilian position on Fort Carson Army Base
  • Paid Time Off (PTO)
  • Paid Holidays
  • Medical, Dental & Vision plans

 Patient Appointment Clerk job Overview:

  • Busy call center supporting the extensive military medical system that provides services to active duty service members, military retirees, and their families. 
  • Provides customer service, referral tracking, referral appointments and scheduling, and reporting activities.
  • Supports the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking. 
  • Make clinical appointments and coordinate appointments with other direct care facilities as required.
  • Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
  • Proficiency is required in the use of all updated clinical scheduling software packages, such as DEERS and AHLTA
  • Contact patients to schedule, reschedule, and/or cancel appointments.
  • Must adhere to outlined timeframes for scheduling purposes.
  • Must have the ability to understand the entire functioning of the scheduling unit and be able to understand the importance of each aspect of their duties as it affects the entire operation.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.


The Patient Appointment Clerk (PAS) position Qualifications:

  • 6 months customer service related industry experience  
  • Strong Computer proficiency (Microsoft applications, WPM requirements, and operations requirements) 
  • High School Diploma or GED 
  • Excellent telephone customer service skills
  • Medical Office scheduling - highly preferred
  • HIPAA and Tricare working knowledge - highly preferred
  • Experience in a medical office/patient scheduling - highly preferred 






FSR provides healthcare professionals to government healthcare facilities supporting active military service members, military retirees, and their families nationwide. Since 2004, FSR has matched talented individuals to organizations to create mutually beneficial, sustainable partnerships. FSR is a well-established, award winning organization built with committed professionals who have a unified vision of helping others to succeed and thrive.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland.


Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.



FSR (Federal Staffing Resources)
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