FSR (Federal Staffing Resources)
  • Great Falls, MT, USA
  • Contract

The computer help desk duties include: receiving all internal employee requests for assistance (i.e., web based help desk, phone calls, email, and walk-in visits) and inquiries regarding problems associated with workstation operating systems and approved versions of the Air Force Standard Desktop Configuration (SDC) and Defense Health Agency (DHA) Desktop Configuration along with all installed applications and tools.

The help desk maintains, supports, troubleshoots, installs, patches, upgrades, workstations, functional systems, medical and specialized software and all associated peripherals and information system (IS) based medical equipment.

This includes but not limited to: providing first contact support and initial troubleshooting for specific functional systems including the Armed Forces Health Longitudinal Technology Application (AHLTA); the Composite Health Care System (CHCS); MiPACS and IMPAX (or PACS imaging systems); Kiosk and announcement systems; Defense Medical Logistics Standard Support (DMLSS), and other installed systems and software as prescribed by DHA, higher HQ and local requirements.

The help desk supports and troubleshoots government and commercial TCP/IP networks, telephony, Voice over IP (VOIP), cable television systems and analog equipment used and/or owned by the MTF. The computer helpdesk will act as the central point of contact for requests made through the systems flight.

The computer help desk will record encounters and requests in the MTF specific web-based help desk and/or applicable work ticket tracking application.

The computer help desk will perform all help desk duties described above.

The computer help desk will work as part of a professional IS team and will work cooperatively with internal and external customers, support agencies, vendors, contractors, commanders, supervisors, managers, and higher HQ when required.

The computer help desk will track and work every project, problem, issue or concern to completion or will forward work to another technician or support agency as appropriate.

 

 

 


FSR is nationwide, award winning, multi-industry workforce solution organization. FSR has grown from providing healthcare professionals to government healthcare facilities to providing talent acquisition, recruiting, and specialized human resources for the private and public sector.

FSR matches talented individuals to organizations to create mutually beneficial, sustainable partnerships.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland. Ask about our Working Warriors Program. 

FSRpeople.com

FSR (Federal Staffing Resources)
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