FSR (Federal Staffing Resources)
  • Colorado Springs, CO, USA
  • Full Time

Job Opening for Patient Appointment Clerk in Colorado Springs, CO. 

The Patient Appointment Clerk (PAS) position is on Fort Carson Army Base. The Center operates under the extensive military medical system that provides services to active duty service members, military retirees, and their families. As a civilian healthcare provider, you will have a dedicated FSR Program Manager supporting you in addition to an office providing administrative support.

The Patient Appointment Clerk (PAS) position provides customer service, referral tracking, referral appointments and scheduling, and reporting activities. This position supports the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking. 

Excellent opportunity to provide care to the military community.  

The Patient Appointment Clerk (PAS) position Qualifications:

  • At least 6 months of experience in a customer service related industry. Training and experience in medical office scheduling preferred.
  • HIPAA and TriCare knowledge highly preferred
  • High School Diploma or GED 
  • Must be US Citizen
  • Excellent telephone customer service skills are required.
  • Must be proficient in writing and understanding English.
  • Must be able to clearly speak English and be understood by patients and clinic staff.
  • Strong computer skills and proficiency are necessary. A working knowledge of Microsoft Windows, Word and Excel are required. In addition, accuracy in typing and the ability to quickly learn proprietary systems is required.
  • General medical ethics and knowledge of Privacy Act (HIPAA) for patient privacy is essential
  • CAC access (must be able to obtain security clearance for access to a military installation) 

 Patient Appointment Clerk job Responsibilities:

  • Make clinical appointments and coordinate appointments with other direct care facilities as required. Appointments shall be made following MTF-provided appointing criteria and comply with Military Health System (MHS) access to care standards.
  • Determines patient eligibility for services and arranges and schedules medical appointments for referred care. Validate eligibility Defense Eligibility Report System (DEERS). Proficiency is required in the use of all updated clinical scheduling software packages, such as DEERS and AHLTA
  • Contact patients to schedule, reschedule, and/or cancel appointments.
  • Must adhere to outlined timeframes for scheduling purposes.
  • Must have the ability to understand the entire functioning of the scheduling unit and be able to understand the importance of each aspect of their duties as it affects the entire operation.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.

Patient Appointment Clerk position benefits:

  • Competitive compensation
  • Paid Time Off (PTO)
  • Paid Holidays
  • Medical, Dental & Vision plans
    Opportunity to provide services to Military members and their families!




FSR provides healthcare professionals to government healthcare facilities supporting active military service members, military retirees, and their families nationwide. Since 2004, FSR has matched talented individuals to organizations to create mutually beneficial, sustainable partnerships. FSR is a well-established, award winning organization built with committed professionals who have a unified vision of helping others to succeed and thrive.  

We invite you to join our team and grow with us! 

FSR is a women-owned, minority, small business based out of Maryland.


Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

FSR (Federal Staffing Resources)
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